Legal Information

1. Data Controller

TechVectorSystems, registered at Avenida de Andalucia 10, 29002 Malaga, Spain, is the data controller responsible for your personal data collected through our website and services.

2. Data We Collect

We collect personal information you voluntarily provide when contacting us or using our services, including: name, email address, company name, phone number, project details, and billing information. We also collect technical data such as IP addresses, browser type, and usage analytics through essential cookies.

3. Purpose of Processing

Your data is processed for the following purposes: responding to inquiries and providing requested services, processing payments and managing contracts, sending service-related communications, improving our website and services through analytics, and complying with legal obligations under Spanish and EU law.

4. Legal Basis

We process your data based on: consent (when you submit contact forms), performance of a contract (when you engage our services), legitimate interest (for analytics and service improvement), and legal obligation (for tax and regulatory compliance).

5. Data Retention

Personal data is retained for the duration necessary to fulfill the purposes for which it was collected, plus any legally required retention period. Contract data is retained for 6 years after the end of the business relationship in accordance with Spanish commercial law.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to: access your personal data, rectify inaccurate data, request erasure of your data, restrict processing, data portability, object to processing, and withdraw consent at any time. Exercise these rights by contacting [email protected].

7. Data Security

TechVectorSystems implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security audits.

8. International Transfers

If data is transferred outside the European Economic Area, we ensure adequate protection through Standard Contractual Clauses (SCCs) or other appropriate safeguards as required by the GDPR.

9. Contact

For privacy-related inquiries, contact our Data Protection Officer at [email protected] or write to Avenida de Andalucia 10, 29002 Malaga, Spain. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

1. Acceptance of Terms

By accessing or using the services provided by TechVectorSystems, located at Avenida de Andalucia 10, 29002 Malaga, Spain, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Scope of Services

TechVectorSystems provides enterprise technology infrastructure services including architecture design, security implementation, cloud migration, database optimization, DevOps automation, compliance frameworks, incident response planning, and performance monitoring. All services are delivered as described in individual service agreements.

3. Payment Terms

All prices are quoted in Euros (EUR) and are exclusive of VAT unless stated otherwise. Payment is due according to the milestones defined in each service agreement. Late payments may incur a 1.5% monthly interest charge. TechVectorSystems reserves the right to suspend services for overdue accounts.

4. Intellectual Property

Upon full payment, all deliverables and custom work product created specifically for the client become the client's property. TechVectorSystems retains ownership of pre-existing tools, methodologies, frameworks, and general knowledge used in service delivery.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information exchanged during the course of business. This obligation survives termination of the service agreement for a period of 3 years.

6. Limitation of Liability

TechVectorSystems shall not be liable for indirect, incidental, consequential, or punitive damages. Our total liability shall not exceed the total fees paid for the specific service giving rise to the claim. We do not guarantee uninterrupted or error-free service performance.

7. Service Level Agreement

Standard support response times are within 24 business hours. Critical infrastructure issues receive priority response within 4 hours during business hours (9:00-18:00 CET, Monday-Friday). SLA terms may be customized per service agreement.

8. Termination

Either party may terminate a service agreement with 30 days written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. Prepaid amounts for uncompleted work are refundable per our Refund Policy.

9. Governing Law

These terms are governed by Spanish law. Any disputes shall be resolved through arbitration administered by the Madrid Court of Arbitration, or through the competent courts of Malaga, Spain.

10. Amendments

TechVectorSystems reserves the right to modify these terms at any time. Material changes will be communicated via email to active clients at least 15 days before taking effect. Continued use of services after changes constitutes acceptance.

1. What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us understand how you use our site and improve your experience. TechVectorSystems, located at Avenida de Andalucia 10, 29002 Malaga, Spain, uses cookies as described in this policy.

2. Types of Cookies We Use

Essential Cookies: Required for basic site functionality including session management, security tokens, and form state. These cannot be disabled.

Analytics Cookies: Help us understand visitor behavior, page views, and traffic sources. Data is aggregated and anonymized.

Functional Cookies: Remember your preferences such as language settings and cookie consent choices to provide a personalized experience.

3. Third-Party Cookies

We may use Google Analytics for website analytics. Google Analytics uses cookies to collect information about your use of our website. This information is used to compile reports and improve the site. Google's privacy policy applies to data collected through their cookies.

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies may impair website functionality. You can also use our cookie banner to manage your preferences.

5. Cookie Retention

Session cookies are deleted when you close your browser. Persistent cookies remain for the period specified in the cookie table below or until you manually delete them:

• Essential cookies: Session duration
• Analytics cookies: 26 months
• Functional cookies: 12 months

6. Consent

By continuing to use our website after the cookie banner is displayed, you consent to our use of cookies as described in this policy. You may withdraw consent at any time by clearing your browser cookies or adjusting your cookie preferences.

7. Changes to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated revision date. For questions about our cookie practices, contact [email protected].

1. Overview

TechVectorSystems, located at Avenida de Andalucia 10, 29002 Malaga, Spain, is committed to fair and transparent refund practices. This policy outlines the conditions under which refunds may be issued for our technology infrastructure services.

2. Project-Based Services

For project-based engagements, refunds are calculated based on work completed at the time of cancellation:

• Cancellation before project start: Full refund minus administrative fee (5%)
• Cancellation during first milestone: Refund of remaining milestones only
• Cancellation after 50% completion: No refund for completed work; refund of remaining milestones
• Cancellation after 80% completion: No refund available

3. Subscription & Retainer Services

Monthly retainer and subscription services may be cancelled with 30 days written notice. The current billing period is non-refundable, but no further charges will be applied after the notice period. Setup fees for retainer services are non-refundable.

4. Milestone Payments

Completed milestone payments are non-refundable once the deliverable has been delivered and accepted. If a deliverable does not meet the agreed specifications, TechVectorSystems will rework the deliverable at no additional cost within the original scope.

5. Force Majeure

In the event of force majeure circumstances including but not limited to natural disasters, government actions, pandemics, or infrastructure failures beyond our control, TechVectorSystems will work with clients to reschedule deliverables. If rescheduling is not feasible, a prorated refund will be issued.

6. Dispute Resolution

Refund disputes will be resolved through the following process: (1) Written complaint to [email protected], (2) Review within 5 business days, (3) If unresolved, mediation through the Malaga Chamber of Commerce, (4) Final resolution through Spanish arbitration courts.

7. Refund Processing

Approved refunds are processed within 14 business days to the original payment method. Refund amounts exclude any transaction fees charged by payment processors. Clients are responsible for any applicable currency conversion fees.

8. Contact

To request a refund or discuss this policy, contact us at [email protected] or write to TechVectorSystems, Avenida de Andalucia 10, 29002 Malaga, Spain. Please include your project reference number and reason for the refund request.